Frequently Asked Questions...

Q. How does it work?
A. Channelmanager is not just a Site Updater, it is a full front office system; it offers far more than a site updater, increases business, save wages, gives many reports, makes the hotel/motel run smoother. lets you go on far more last minute sites.
Please read our "How it works page".


Q. How does it benefit me?
A. Channelmanager saves time in only updating 1 Channelmanager inventory which in turns updates your system, your website and all your last minute sites at once. There is a big saving in staff wages and your time updating all the last minutes sites.


Q. Is it easy to Use?
A. Yes - Very easy, you don't have to be a computer expert to use Channelmanager. The terminology and navigation used are very easy to use.


Q. What does it cost?
A. Please read our costs page.


Q. Can I still use me existing booking system with Channelmanager?
A. We offer different modules to suit the situation of each type of hotel/motel system


Q. Can Channelmanager work with my website?
A. Yes. We provide you with a free Check availability / bookandpay button that goes on your web site that is linked to Channelmanager, which gives you a check availability and book and pay facility for you own web site. Be aware that what is now happening is the general public are now looking on the last minute sites, then doing a Google search for your web site but if you have a bookandpay facility you have a good chance of getting the booking is made from you bookandpay facility on your web site, After the booking has been made Channelmanager will go and update all the last minute sites straight away and update your Channelmanager front office system. It is important to have a good web site and have it optimized. We can put you in contact with web site designers.


Q. How long will it take to setup Channelmanager?
A. Usually Channelmanager can setup within a few days.


Q. Can I try it first before I buy?
A. Yes - you can try Channelmanager free for 4 weeks first before committing. Book a free demo of Channelmanager here.


Q. Can I stop using Channelmanager if it does'nt work for me?
A. If for what ever reason Channelmanager doesn't’t work for you, you can stop at any time.
Please read out testimonials


Q. Am I locked into a contract with Channel Manager?
A. No - there are no lock in contracts.


Q. Do I still have to go into my last minute sites and update them manually?
A. No - Channelmanager updates all you last minute sites that are in its system.


Q. What sort of support do I get?
You get 7 days a week 7am - 10pm directly from our support team, we do not have computerized phone answering, when you ring for service you get a real person.


Q. Which last minute sites does Channelmanager automatically update?
A. Please see our Present distribution booking sites.


Q. What if one of my booking sites is not with Channelmanager?
A. Channelmanager already has incorporated most of the popular last minute sites into its system, but in the case of one of your last minute booking sites is not in Channel Manager, you can request it to be added.
Please see Present distribution booking sites.


Q. Can I update bookings and change prices daily?
A. You can change prices on all or selected booking providers as often as required.


Q. Can I buy different modules?
A. Yes - Different modules can be purchased depending on your exact requirements.
Click here to view the modules.


Q. Can Channelmanager alert me by my mobile phone if I'm not in the office?
A. Yes – Smaller hotels, B & B’s need the ability to leave their office from time to time , Channelmanager allows the manager to switch the SMS messages facility on so he/she can receive a SMS message every time a booking is made by any of the Last minute sites as well as from his bookandpay button on his/her web site. These bookings are automatically put into the Channelmanager system so the manager then know what rooms are remaining . The manager then can safely receive phone bookings while absent from the reception. The hotel manager can even log onto channelmanager using one of the new NextG Telephones or lap top to manage all his/her inventory.


Q. How fast does Channel Manager update all my last minute sites and inventory?
A. Channelmanager instantly updates your data on the booking providers' sites as you enter or change any room bookings.


Q. Does Channelmanager stop selling my rooms when I'm fully booked?
A. Yes - Channelmanager automatically stops selling your rooms on all booking providers' sites when you are fully booked. Channelmanager sends you an email to tell you that you are fully booked when the last room has bee sold.


Q. Does Channelmanager provide guests an invoice?
A. Yes - Channelmanager creates guest invoices automatically as bookings are entered into the system.


Q. What new feature will be added to Channelmanager in the future?
A full MYOB and QuickBooks interface with back office accounting.