Channel Manager Australia Owned and operated.
Colin and Jeanette Hatcher and the Australian Origins of Channel Manager Channel Manager is an Australian‑owned and Australian‑operated hospitality technology company, founded and developed by Colin and Jeanette Hatcher, lifelong Australian hoteliers with deep roots in Tasmania and decades of firsthand experience in accommodation management across Australia. Unlike many hospitality software platforms that were conceived […]
How Channel Manager Works
⭐ What Is a Channel Manager? A Channel Manager is a tool that automatically updates your property’s availability, rates, and restrictions across every online sales platform you’re connected to. Think of it as your distribution command centre: Instead of logging into each platform to make updates, you enter your changes once—and the channel manager sends […]
How to Get More 5-Star Reviews and Boost Your Reputation
Earning positive hotel reviews is a key component of a strong reputation and a successful business. Here are five effective ways to get more good hotel reviews: Provide a “Review-Worthy” Experience: The foundation of good reviews is an exceptional guest experience. Focus on every touchpoint, from the initial booking to the post-stay follow-up. This includes: […]
Boost Direct Bookings with New Promotional Tools!
Our powerful features for your BookNow button, designed to drive more direct bookings through your website and reduce reliance on costly third-party commissions! Now, you can easily create and manage a variety of enticing deals, including: Last-Minute Booking Promotions Minimum Night Stay Promotions Stay Extra Night for Free Promotions Advance Booking Promotions Longer Stay Discount […]
How to Reduce Overbookings with Real-Time Inventory Synchronisation
Overbookings are one of the most frustrating challenges for accommodation providers. Not only do they lead to unhappy guests and potential revenue loss, but they can also damage your reputation across online travel agencies (OTAs) and review platforms. Fortunately, with the right technology—specifically, real-time inventory sync via our channel manager—you can dramatically reduce the risk of […]
The Hotel School: Shaping Global Leaders in Hospitality and Tourism
In the heart of Australia’s bustling cityscapes lies a unique educational institution that blends academic excellence with real-world industry immersion—The Hotel School, a partnership between Southern Cross University and Mulpha Australia. With campuses in Sydney, Melbourne, and Brisbane, The Hotel School is redefining what it means to study hospitality and tourism management in the 21st century. Why The […]
Hotel Credit Card Fraud Prevention: A Practical Guide
Combating hotel credit card fraud requires a multi-faceted approach involving vigilance, technology, training, and clear procedures for both hotels and guests. Here’s a breakdown of strategies: For Hotels: Implement Strong Authentication Measures: CVV/CVC Verification: Always require the 3- or 4-digit security code on the back (or front for Amex) of the card, especially for […]
The Importance of High-Quality Photos and Content on Hotel Websites and your Online Travel Agent platforms
In today’s digital age, the first impression of your hotel is often made online. Potential guests rely heavily on the visuals and content they encounter on your website and online travel agent (OTA) pages to make booking decisions. High-quality photos and well-crafted content are crucial in securing bookings and instilling confidence in your guests. Here’s […]
Introduction to Channel Manager’s Itemised Billing
We are excited to introduce another one of our features called Itemised Billing. This feature is designed to help hotel managers efficiently manage and bill for extra services or products that guests use during their stay, which are not included in the original booking. For instance, if a guest orders dinner from the hotel restaurant, which […]
Unlocking Efficiency: Benefits of Using Channel Manager for Your Business
Unlocking Efficiency: Top Benefits of Using Channel Manager for Your Business In today’s fast-paced business environment, efficiency and adaptability are key to staying competitive. For businesses in industries such as hospitality, travel, and e-commerce, managing multiple sales channels can be a daunting task. This is where a channel manager becomes an indispensable tool. A channel […]